iPhone repair: model, Face ID and previous work

An iPhone repair goes better when we know the model, whether Face ID still works, and if anyone has already been inside.

iPhone ready for a model-specific repair

Settings, General, About will show the model name. If the phone will not start, the tiny text on the tray or the original box helps.

True Tone and Face ID

These features are tied to parts in ways that vary by generation. We check what still works rather than promising every feature after every job on a webpage.

More advice

Buying a used or refurbished device without getting stung

Ask about the model, battery behaviour, previous repairs and whether the account lock is clear — not just the cosmetic grade.

Repair versus replacement: an honest decision

A repair is worth doing when the rest of the device is healthy. Here is how we talk through that in the workshop.

Data recovery without false hope

If the photos matter, say that first. The path for files is not always the path for a working phone.